At The Mad Nose, we understand how much you value your purchases. We are committed to delivering a unique customer experience. If you are still not fully satisfied with your purchase, please refer to our Returns policy.

If you have received a product which is “damaged/ defective/ not as described” and you wish to return the product, all you need to do is raise a return request within a period of 48 hours from the date of delivery following the below steps:

Step 1: You can raise a replacement request by simply calling our customer care number at  or by mailing us on our customer care email ID “info@themadnose.com”.

Step 2: Provide us with your order ID details and your request to return/ replace/ refund your order. Kindly email an image of the product and the invoice for our reference.

Step 3: We will pick up the products within 2-4 business days. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels and barcodes intact.

Following these easy steps will help us ensure that you get a resolution at the earliest.

We assure you that all products at The Mad Nose are checked properly by our efficient Quality Control team before they reach our boutiques or before they are shipped. However, if the product you receive is damaged or defective, we are happy to assist you.

Note: If it is a case of replacement, it is subject to the availability of stock. In cases when a replacement may not be available, we will refund you the full amount. Kindly refer to the next question for exclusions to refunds.

Which are the items that cannot be returned/ exchanged?

Returns will not be accepted under the following conditions:

1. Product is used.
2. Product is damaged due to misuse/ overuse.
3. Returned without original packaging including, price tags, labels, original packing and free samples or if the original packaging is damaged.
4. Serial Number is tampered.
5. If request is initiated after 48 hours of order delivery.
   
   

Do I have to return a sample/gift with purchase when I return a product?

Yes. A sample/gift with purchase is included as a part of the item order and needs to be returned along with the originally delivered product.

Can I return part of my order?

Yes. A return can be created at per product level and if you have ordered multiple products, you can initiate a return/ replacement/ refund for any individual product. However, any product being returned needs to be returned in full including all components as well as any complimentary gifts or products which came along with it.

How will I get refunded for the returned orders and how long will this process take?

In case of a return/ replacement/ refund, we process the refund once the products have been received and verified at our warehouse.For payments done through credit/ debit cards or net banking, the refund will be processed to the same account from which the payment was made within 24-48 business hours of us receiving the products back. It may take 5-7 additional business days for the amount to reflect in your account.

When are returns not possible?

There are certain scenarios where it will be difficult to support returns. The scenarios are as below:

1. If the return request is made after the specified time frame of 48 hours from the date of purchase/ delivery.
2. If the product is disliked by the customer.
3. If there is anything missing from the package like the price tag, accessories, labels, original packing, etc.
4. Product is damaged due to misuse, physical damage done by human error, etc.
5. There are some locations where a reverse pickup is not available, hence in such cases we ask the customer to send the product in an unused condition with all tags, bills and original packaging intact from any trusted courier to our warehouse. 
6. Note:- Replacement is subject to availability of the product. If the product is out of stock you will receive a refund of the product amount paid while purchasing